The team at Calm Dental
Four support staff work alongside our five dentists at Millenia Walk. They are the people who answer the phone, hold the diary together, run the sterilisation cycle, and sit beside you through treatment. Most of what makes an appointment run on time is their work rather than ours.
Our clinical team
Yosita
Leads the clinical support team. She works chairside through treatment, runs sterilisation and infection control, and keeps the surgery turned around between patients.
· Chairside assisting· Instrument sterilisation and infection control· Preparing the surgery between patients· Operating the CEREC milling unit
Bom Yi
Assists across restorative and surgical appointments, including the two-hour CEREC visits where the milling unit runs while you wait.
· Chairside assisting for CEREC and surgical appointments· Radiography support· Post-operative instructions
Helen
The first person you speak to when you call or WhatsApp. She holds the diary together, fits longer appointments around working days, and settles you in when you arrive.
· Booking, rescheduling and reminders· WhatsApp and phone enquiries· Welcoming and settling you in
CatherineFinance
Handles the money side so the clinical side does not have to. Written quotations, subsidy claims and insurance paperwork all go through her.
· Written fee quotations· Medisave, CHAS, Pioneer and Merdeka claims· Insurance and corporate billing
Short bios for each of the four are on the way. Catherine’s portrait is a studio shot rather than one taken at the clinic, so it sits a little differently from the other three — worth re-shooting to match when there is time.
What the front desk can sort out for you
- Booking
- Appointments, rescheduling, and fitting a two-hour CEREC slot around your working day. WhatsApp is usually faster than calling.
- Fees
- Anything on the published fee schedule, and a written quotation once a dentist has examined you.
- Subsidies
- Medisave for surgical procedures, CHAS, Pioneer and Merdeka Generation, and CDA Baby Bonus for children. Bring the card and they will process it.
- Insurance
- Corporate plans and claim paperwork. Tell them your insurer at booking rather than on the day.
- Records
- Transferring X-rays and notes to or from another clinic, with your written consent.
What they cannot do is diagnose over the phone or quote for treatment nobody has looked at yet. If you describe a symptom, they will book you in rather than guess — which is the right answer even when it is not the one you wanted.
Questions
Who will I speak to when I call the clinic?
Helen, or one of the clinical team covering the desk. Any of them can book, reschedule or reroute you — fee quotations and subsidy claims go to Catherine in finance.
Can the front desk tell me what my treatment will cost?
Yes for anything on our published fee schedule, and yes for a written quotation once a dentist has examined you. What they cannot do is diagnose over the phone or quote for treatment that has not been assessed.
Are the assistants qualified?
All chairside staff are trained dental surgery assistants and work under the supervision of the treating dentist, in line with Singapore Dental Council requirements.
Do the same people look after me each visit?
Usually, yes. It is a small clinic — four support staff and five dentists — so you will see familiar faces rather than a different team each time.